F.A.Q.

Frequently Asked Questions

Within the "Customs Consultant Proxy System" menu option in the Online Transactions application, exit procedures are carried out by loading company proxies via web services and controlling the individuals to whom authority has been granted.

Prior to customs consultant firms joining the proxy system, they must apply with the following documents and information and sign an undertaking:

Trade Registry Gazette

Signature Circulars

Tax Certificate or Activity Certificate

Consultant Code

Company-affiliated email address

Click here to access the Dangerous Goods Handling Guide

Navis CAP: Navis CAP is the face of our Port Operating System to our customers. Our ship/container agency customers can use Navis CAP to inquire about their shipments.

Agency Portal: We enable our vessel/container agency customers to participate in all our processes, make inquiries, enter data quickly and share documents.

Online Dock Monitoring: The vessels present at the dock can be monitored in real-time.

Vessel Berthing Plan: Vessel berthing plan at the port can be monitored in real-time.

Container Inquiry: Consignee/Shipper companies can inquire the status of their containers.

Plate Inquiry: Vehicles coming to the port area to drop/receive containers can be queried in real-time. 

Port Services Request Form: Agencies can request the services to be provided in the port in this screen.

Online Cash Desk: This system allows customers to pay the costs of their cargo before arriving at the port.

Online Returns: It enables customers who have overpaid by mistake to make their return transactions without having to be physically present at the port.

 Imported Goods Weighing: Our customers can inquire about the transactions made with our weighing system in the port area, and if they wish, they can get the ticket details on which the weight information is printed. Weighing requests can also be created using these screens.

Import Billing: In order for our customers to pull their containers from the port, it is possible to query and pay the invoice amounts they need to pay from anywhere.

DBA Inquiry: Verified Gross Weight (VGW) information commissioned within the scope of SOLAS is produced through our weighing system and this information can be shared with our customers in order to speed up their processes.

 

DBA Invoice Request: Customer requests are collected over the web in order to ensure the invoicing of the services provided within the scope of VGW.

 

Vehicle Entry Request Form: These are the screens where the preliminary information required for the vehicles to enter the customs area is taken and transferred to the customs system automatically. Before entering the port area, this information must be transmitted to the customs system.

X-Ray Service Inquiry: Querying the services provided in the X-Ray device located in the port area can be done instantly.

Tariffs: Pricing information applied for the services provided can be queried.

Web Reservation: Vehicle registration procedures can be made online, so that import containers can be taken out of the port area.

Empty Equipment Reservation Inquiry: Empty equipment reservations can be queried.

Warehouse Open Cargo Inquiry: Whether the unstuffed containers are emptied into the warehouse and the warehouse balances can be queried 

Booking Inquiry: Whether the reservation information regarding the entrance of the export containers to the port area has been sent can be queried.

Transport Document Entry (Exports): This application ensures that the transport documents that need to be declared for containers containing dangerous goods are declared to our port. Undeclared containers are subject to additional checks upon entry

Online CFS & Warehouse: Enables CFS and Warehouse requests to be made on the website without having to be physically present at the port. 

CFS Request Inquiry: Whether or not the inspection/detection, etc. transactions requested regarding the declarations have reached our company through the customs system and their status can be monitored.

Create Carrier Booking: It is ensured that the transporters can register the export containers, thus reducing the waiting times at the gate.

Invoice Inquiry: Enables customers to check the invoices they have paid for their containers.

You can check it by typing your container number on the Container Inquiry screen located on Marport Online.

We kindly ask you to contact the Marport Customer Support Department. call 0212 401 65 00 or “info@marport.com.tr " you can contact us by email at the address.

Send your feedback on all your suggestions, complaints and requests from the ”Customer Support System" application located in the Customer Portal menu or “bilgi@marport.com.tr you can send it via email to be sent to the address ".

By completing the bonded field entry documents included in Marport Online ticaret@marport.com.tr we ask you to send it to the address.

The following are the documents that will be requested for companies that have goods in our port area to perform transfer operations. After the documents are issued and completed, they must be brought to the Marport Registry Office.


Transferee's commitment (Wet stamp and signed form on letterhead will be delivered to the enterprise) (click here to access the document

Transferee's undertaking (Wet stamp and signed form on letterhead will be delivered to the enterprise) (click here to access the document)
The mail addresses of the transferring and transferring companies with the extension of the company kayit.ofisi@marport.com.tr and ambar@marport.com.tr sending a transfer memorandum e-mail to the address. (click here to access the document)
Signature circulars of companies that transfer and receive transfers
Wet stamp and signed transfer transfer invoice
In the transactions made by proxy, there will be signature circulars between the power of attorney and the persons who have signed the commitment.
Cargo Delivery Form (Ordino) 

It is a port service that occurs in cases such as abandoning the transaction after the container is taken to the CFS site for processing, taking the container to the weighbridge by a transfer vehicle for weighing and stacking it again.

After the request transferred from the customs system, it is necessary to apply with the “Opening – Closing Minutes” and “Ordino Copy”.

Dock 7 port operation services in 24 hours working days and our customers related to the operations it performs on the basis of the volume of working hours;
Commercial Tariff: 08:00 – 20:00 (Saturday: 08:00 - 12:00)
the registry office desk and issue: 08:00 – 00:00 (Registration Office Sunday: 08:00-16:00)
Commerce and customer relations: 08:00 – 17:00
note: Commerce and customer relationship Saturday – Sunday, Tariff and Sunday working days and issue commercial registry office Desk does not participate.

It is the price that covers the handling service of containers that are moving in and out of the door during the stacking process.

We kindly ask you to contact the Marport Customer Support Department. call 0212 401 65 00 or “info@marport.com.tr " you can contact us by email at the address.

You can create your refund request from the tab under the Online Remittance heading located on Marport Online.

From the “Import Weighing Operations” application located under the Marport Online menu, you can perform request, cancellation and result viewing operations with the user account that will be activated upon completion of the documents.

If it is weighed with Marport scales, you can perform a result display process along with invoicing.

You can perform operations via the links located under the “DBA Operations” menu in the Marport Online section.

You can access the Import Field and Partial Warehouse tariff from the Tariffs link located in the Marport Online section on our website. The link is also mentioned below.
Tariffs: http://www.marport.com.tr/marport_onlin/tarifele.html

It refers to value-added services such as storage, storage, labeling, packaging and similar value-added services and the fee paid for these services in closed and open areas of containers and other cargoes arriving at bonded sites.

MARPORT LIMAN I CHERNOBLETMELERI SANAYI VE TICARET A.Ş.

Garanti Bank
Banka Code: 100 Hesap No: 6297273 (TL)
IBAN: TR32 0006 2000 1000 0006 2972 73 (TL)

Garanti Bank
Bank Code: 100 Hesap No: 9090780 (USD)
IBAN: TR210006200010000009090780 (USD)

Amber Kodu; G0060

Liman Kodu; TRAMB-007

Kep Adresi; marportliman@hs03.kep.tr