MARPORT is in the process of implementing the EFQM Excellence Model, outsourcing annual surveys to an independent company to measure customer perception/satisfaction.
The research is carried out through face-to-face or online interviews with companies, transportation lines, forwarders, customs consultants and transporters working with Marport.
Evaluation is out of 5 points maximum, and Marport's average score is 4.01.
Overall Satisfaction - 4.01,
4.07 in the "Image and Reputation" category
4.03 in the "Product and Service Value" category
3.89 in the "Product and Service Offering" category
3.81 in the “Customer Service, Relationship and Support” category
4.08 in the "Customer Loyalty" category
